If you order a product, please be sure to read and agree to the following before ordering.
*Shipping is free. We do not offer discounts for multiple purchases. Thank you for your understanding.
*Due to Covid-19, delivery to Japan is currently taking longer than usual. Thank you for your understanding.
*Delivery is La Poste insurance, with tracking number. You can check it on the Japanese on the Japan post office tracking site, so you can rest assured.
*We will send it all over the world, but in some countries we may not be able to deliver it. Thank you for your understanding.
*We will deliver the product to the address specified by the customer. Please be sure to write your name and address in alphabetic letters.
*We will ship within 3 days after payment is confirmed (excluding weekends and holidays). It usually arrives in about 2 weeks after shipping. However, if there is a special delivery date on the product page, that will take precedence.
*Items are shipped from France.
*In the unlikely event that you return to France due to a mistake in your entry, you will be responsible for the shipping costs. Please be careful not to make a mistake in both address and telephone number. You are responsible for the shipping costs for reshipments.
*We will email you a tracking number after delivery. Please check the delivery status by yourself with this number.
It will be delivered by the post office in the receiving country, but when you receive it, if the cardboard is traumatic, please check the contents of the box before signing it, and refuse to receive it if it is damaged. Also, if there is no trauma but you open it and it is damaged, please send us a photo (outside, inside, close-up of the damaged item) and details within 2 days of arrival.
*Please email us with photos and details within 2 days of receipt.
* In the above case (lost, damaged), we will send you a gift certificate (coupon) of the same amount (product price + shipping fee) and guarantee it.