When ordering products, please be sure to read and agree to the following before ordering.
This site www.villamontrose.shop is a membership-based site operated by the French company Sarl Winest.
www.villamontrose.shop is a site for private sales for a limited time. The responsible actors, David Michard and Yoko Machida, are free to create, modify and delete the content of this site, as well as set the sales period.
www.villamontrose.shop handles old interior goods such as antiques and products arranged from old materials. We look for them in the best condition possible, but basically these products have been used by people for a long time, so there are some feeling of use and small scratches, but that's the charm of antiques and vintages. In addition, even if it is the same product, each antique has a different shape, color, pattern, etc. Therefore, if you have more than one in stock, it may differ slightly from the photos you are posting.
On the www.villamontrose.shop site, the price of the product is based on euros, but you can convert it to yen notation with the currency button in the upper left corner of the screen.
On www.villamontrose.shop site, we try to describe our products with multiple photos and descriptions whenever possible. If there are special scratches or stains, an enlarged photo is posted. However, regarding the color, the color may differ slightly from the actual product depending on the screen of the computer or mobile phone you are using. Please understand before purchasing.
The www.villamontrose.shop site mainly deals with items dating from the 19th century, and sometimes the 18th century to the 20th century, but collectively refer to them as "antiques" and "vintage", but those from the late 1900s are often referred to as vintage. The year of manufacture, era, material, etc. are listed on the product detail page. Since many of the items handled are daily necessities and miscellaneous goods, there are many things that cannot be specified. Thank you for your understanding.
If you live outside the EU, prices for www.villamontrose.shop products do not include French sales tax. Depending on the country of receipt of the product, consumption tax may be levied.
When you pick up the goods, customs duties may be charged by the customs authorities of your Japan. All taxes in the receiving country, such as customs duties and taxes, are the responsibility of the customer.
In Japan, if the total taxable value is 200,000 yen or less, a simplified tax rate determined separately from the general customs rate will be applied. More information on import duties can be found below. Customs Bureau, Ministry of Finance http://www.customs.go.jp/tsukan/kanizeiritsu.htm
We guarantee online payment.
When ordering, the total price of the product will be presented and payment will be made by credit card. VISA and MASTER cards are accepted.
Credit card payments: The security of online credit card payments is based on merchant authentication, customer data confidentiality, and exchange integrity. To ensure this security, villamontrose.shop chose Société Générale's Sogenactif system. All sensitive information is encrypted and only Société Générale can process it and guarantee the relationship between the bank and our store. The card number is encrypted before being sent in the SSL system. Please be assured.
Our prices are based in euros. If you change the currency to Japan yen, all the displays will be yen, but please be sure to return from yen to euro on the payment page. Depending on the rate, the price in yen will change.
We do not accept bank transfers, cash on delivery, or checks. Thank you for your understanding.
We do not accept cancellations due to customer's convenience.
We will deliver the product to the address specified by the customer. Please be sure to indicate your address and name in alpha beds.
Antique items will be shipped within one week after payment is confirmed (excluding weekends and holidays). It usually arrives in 10-16 days after shipping. However, if a special shipping period is listed on the product page, it will be as stated. "Pannier of the Month" products will be shipped on the date listed.
*Items are shipped from France. It is insured by La Poste Colissimo.
*In the unlikely event that you return to France due to a mistake in entering your address, you will be responsible for the shipping costs. Please be careful not to make a mistake in both address and telephone number.
We will email you a tracking number after delivery. Please check the delivery status by yourself with this number.
*Shipping is free.
It will be delivered to your home by the national post office, but if there is trauma to the cardboard at the time of pickup, please check the condition of the delivered item before signing the package receipt.
Please check your tracking number and contact the post office listed. I have returned to France without receiving an absentee slip, so please be sure to check by yourself. After the storage period expires, it will automatically return to France. I have a phone number in the address, but they don't seem to call me. If you have any problems, please contact us by email. In this case, please include your name, phone number, purchased items and tracking number.
For the warranty against damage, please check the contents before signing it on delivery, and if there is a problem, please refuse to receive it by providing some pictures that clearly show the condition of the product. Please email us with your photos and details within 2 days.
In the above case (loss, damage), we will send you a gift certificate of the same amount (product price + shipping fee) and guarantee it.